Return & Refund Policy
We want you to be completely happy with your jewellery purchase. If you are not satisfied with your order, you may request a return or exchange in accordance with the terms below.
1. Return Eligibility
Products are eligible for return or exchange only if they are unused, unworn, undamaged and returned in their original packaging with all tags, certificates and accessories included.
Return requests must be raised within 7 days of receiving the order. Products returned after this period may not be accepted.
2. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customisation or product-specific reasons. This may include personalised jewellery, customised orders, engraved products and products that have been altered according to customer requirements.
3. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery. We may request photographs or videos of the product and packaging to verify the issue.
Once the issue is verified, we will provide an appropriate solution, which may include replacement, exchange or refund.
4. Return Process
To request a return, please contact our customer support team with your order number, product details and reason for the return. Our team will provide further instructions regarding the return process.
5. Refund Policy
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the applicable payment method. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
6. Return Shipping
Customers may be responsible for return shipping charges unless the product received was damaged, defective or incorrect due to an error on our part.
7. Product Condition
Products must be returned in the same condition in which they were received. Items showing signs of wear, damage, alteration or misuse may not be accepted for return or refund.
8. Exchange
Subject to availability, eligible products may be exchanged for another product of the same or applicable value. Additional charges may apply where the replacement product has a higher price.
9. Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible and the standard return policy will apply.
10. Contact Us
If you have any questions regarding returns, exchanges or refunds, please contact our customer support team. We will be happy to assist you with your request.